Frequently Asked Questions (FAQs)

Welcome to the MelodyFab FAQ page. Here you’ll find quick answers to our most commonly asked questions regarding orders, shipping, payment, and products.

1. SHIPPING & DELIVERY

Q: Where do you ship to? A: We ship worldwide, focusing heavily on North America, Europe, and the Asia-Pacific region.

Q: How much does shipping cost?

• FREE Shipping: On all orders of $59.00 USD or more.

• Flat Rate Shipping: $7.99 USD for orders under $59.00 USD.

Q: How long will my order take to arrive?

• Processing Time: 1 to 5 business days.

• United States: 7–12 business days.

• Asia-Pacific: 7–14 business days.

• Europe & Rest of World: 8–15 business days.

Q: Where are your products made and shipped from? A: Select items are printed inside our US facilities, while others are fulfilled via certified global manufacturing partners who strictly adhere to our quality guidelines.

2. ORDERS & PAYMENTS

Q: What payment methods do you accept? A: We accept secure online payments via PayPal.

Q: What currency am I charged in? A: All transactions on MelodyFab are billed in US Dollars (USD).

Q: Can I modify or cancel my order? A: If you need to change or cancel your order, please email us at melodyfab@melodyfab.com as soon as possible. Once an order enters processing/printing (within 1–5 business days), modifications or cancellations may no longer be possible.

3. RETURNS & REFUNDS

Q: What is your return policy? A: We accept return requests within 15 days of delivery. Items must be unused, in original condition, and in original packaging.

Q: How do I initiate a return? A: Do not ship items back without contacting us. Please email melodyfab@melodyfab.com to submit a return ticket. Our team will guide you through the process and provide the return authorization and correct return address.

Q: Who pays for return shipping? A: Customers are responsible for paying return shipping costs.

Q: Are custom or opened items returnable? A: Personalized/customized items and adult sensitive products that have been unsealed or used are non-returnable.

Q: When will I receive my refund? A: Approved refunds are credited back to your original payment method (PayPal) within 5 to 7 business days after we receive and inspect the item.

4. PRODUCTS & MEMBERSHIP

Q: Is membership free? A: Yes! Joining the MelodyFab VIP membership is 100% free.

Q: What benefits do members get? A: Members enjoy exclusive discount codes, promo coupons, early access to new music/band bag and blanket drops, and special offers.

Q: How do I care for my canvas bags and blankets? A:

• Canvas Tote & Shoulder Bags: Spot clean with mild soap and cold water or gentle hand wash. Air dry.

• Printed Blankets: Machine wash cold on a gentle cycle, tumble dry low or line dry.

Q: Still have questions? A: Contact us anytime at melodyfab@melodyfab.com!